🌐Network & Connectivity

TimeCapsule is designed to “just work”, but like any device it needs a stable connection. This page explains the basics — and how upload speed works.

✅ What you need

• Power connected

• Ethernet connected to your router

• A few minutes after boot for the device to come online

Tip: on first setup, the device may take a little longer to come online. Give it a few minutes before troubleshooting.

🔍 Activation can’t find the device

• Wait 5 minutes after first boot

• Re-check the Serial Number for typos

• Make sure your router is online

If it still doesn’t work:

• Try a different Ethernet port on your router.

• Try a different cable.

📱 Mobile app can’t connect

Make sure the Immich app uses this server URL:

https://immich-relay.solia.one

If your phone uses a VPN or ad blocker, try disabling it temporarily and retry.

🚀 Upload speed: what actually limits it?

Your backup speed is limited by the slower side of the connection:

• Your phone’s upload speed (Wi‑Fi/cellular where you are)

• Your home internet download speed (where the TimeCapsule is connected)

In simple terms:

backup speed ≈ min(phone upload, home download)

Example:

• If you want ~50 Mbit/s backup speed:

  • your phone needs ~50 Mbit/s upload

  • and your home internet (TimeCapsule) needs ~50 Mbit/s download

If either side is slower (for example 10 Mbit/s), your backup will also be around that speed.

Need help?

For any help or information, contact us at [email protected].