🛠️Troubleshooting

Activation page says device is not reachable

• Make sure the device has power and Ethernet connected

• Wait 5 minutes after first boot

• Double-check the Serial Number (no typos)

💡 Tip: If you just powered it on, give it a few minutes. First boot can take longer than usual.

Mobile app can’t connect

• Verify the Server URL is exactly:

https://immich-relay.solia.one

• Try again on cellular data (to rule out router DNS issues)

• Disable VPN/ad blockers temporarily and retry

Backups not running

• Open the app and confirm you are logged in

• Check that backup is enabled in the Cloud menu

• iOS: confirm photo permissions are enabled

• Android: disable battery optimization for the Immich app

Need help?

For any help or information, contact us at [email protected].